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 EU or UK buyers of NWO....

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lozz
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PostSubject: EU or UK buyers of NWO....   Wed Jan 21, 2009 5:27 pm

This thread is aimed at fellow EU or UK buyers of NWO. I just want to check if my situation is similair to any of yours.
Today I got through my 3 copies of NWO and my button pack which I am really pleased with cause I was expecting it to take longer. However then I thought where is my poster and EP? I was told that It would come in the same package.
But I know someone from poland on here got her EP and Poster seperately or something?

Just wondering if anyone else has the same situation as me?

Thanks, Lozz.
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PostSubject: Re: EU or UK buyers of NWO....   Wed Jan 21, 2009 6:32 pm

Yeah, it was me - I got Truth EP, poster, buttons and a t-shirt (wrong size!) on 6th Jan and then emailed them a few times about the tee and got no reply. Then they wrote me that my NWO was sent on Jan 12th but it's still not here so I don't know if it was really sent and if I'm gonna get a good shirt or not.
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PostSubject: Re: EU or UK buyers of NWO....   Wed Jan 21, 2009 7:37 pm

Seems weird cause I got my NWO's but not my preorder extras. But your the other way round.
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PostSubject: Re: EU or UK buyers of NWO....   Wed Jan 21, 2009 7:41 pm

I don't get it either. I read on Subnoize website that all international orders will be shipped at once - NWO & extras together - on Jan 9th. Don't know why I got my extras earlier. Looks like they have some serious problems with handling international orders.
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PostSubject: Re: EU or UK buyers of NWO....   Wed Jan 21, 2009 7:54 pm

lozz wrote:
This thread is aimed at fellow EU or UK buyers of NWO. I just want to check if my situation is similair to any of yours.
Today I got through my 3 copies of NWO and my button pack which I am really pleased with cause I was expecting it to take longer. However then I thought where is my poster and EP? I was told that It would come in the same package.


I have exactly the same problem. I emailed them today, but haven't got an answer yet.
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PostSubject: Re: EU or UK buyers of NWO....   Wed Jan 21, 2009 8:59 pm

damn now I'm scared.... I didn't get anything till today, but if I could choose I'd rather wait a week or two longer than havin to write emails, do phonecalls etc. 'couse of missing things in my order....
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PostSubject: Re: EU or UK buyers of NWO....   Wed Jan 21, 2009 10:40 pm

Yeh I've emailed as well (hed)onist. Don't bother with the addys on the subnoizestore page though none of them get replies to us. I've emailed the front desk.
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PostSubject: Re: EU or UK buyers of NWO....   Thu Jan 22, 2009 12:26 am

(anonymous) wrote:
I don't get it either. I read on Subnoize website that all international orders will be shipped at once - NWO & extras together - on Jan 9th. Don't know why I got my extras earlier. Looks like they have some serious problems with handling international orders.

i think they must smoke weed when they should be dispatching orders. and so when they eventually do - it's a mess.
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PostSubject: Re: EU or UK buyers of NWO....   Thu Jan 22, 2009 10:21 am

lozz wrote:
Yeh I've emailed as well (hed)onist. Don't bother with the addys on the subnoizestore page though none of them get replies to us. I've emailed the front desk.

If you will ever get an answer from those subnoize-fuckers, please let me know, what they told you. Thanks.
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PostSubject: Re: EU or UK buyers of NWO....   Thu Jan 22, 2009 6:36 pm

i.never.run wrote:
damn now I'm scared.... I didn't get anything till today, but if I could choose I'd rather wait a week or two longer than havin to write emails, do phonecalls etc. 'couse of missing things in my order....


yeahhh, same think here... i haven't had ANYTHING... i paid like 60 euro's in total for my package, if it's not complete ima be so fcking pissed
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PostSubject: Re: EU or UK buyers of NWO....   Thu Jan 22, 2009 11:57 pm

still don't have my NWO so I emailed them again...

don't know what's the time in US now but I got answers immediately (surprise!) and they'll resend my NWO tomorrow as apparently it got lost on the way...so I'll have to wait another week..just hope I'll get it this time......
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PostSubject: Re: EU or UK buyers of NWO....   Fri Jan 23, 2009 6:54 pm

(anonymous) wrote:
still don't have my NWO so I emailed them again...

don't know what's the time in US now but I got answers immediately (surprise!) and they'll resend my NWO tomorrow as apparently it got lost on the way...so I'll have to wait another week..just hope I'll get it this time......

what the fuck...
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PostSubject: Re: EU or UK buyers of NWO....   Fri Jan 23, 2009 7:22 pm

Hey guys I haven't had a reply yet. Emailed them about this 3 days ago.
Just for reference is there anyone who has exactly the saem situation as me? IE got thier NWO's but not the poster or EP? Cause if so I can say several people have the same problem when I try to make contact again.

Anyone have any email addys of subnoize which actually get replies?
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PostSubject: Re: EU or UK buyers of NWO....   Fri Jan 23, 2009 8:03 pm

I emailed them at orders@subnoizestore.com and got about a half of my emails answered, including the latest one.
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PostSubject: Re: EU or UK buyers of NWO....   Sat Jan 24, 2009 12:22 pm

lozz wrote:
Hey guys I haven't had a reply yet. Emailed them about this 3 days ago.
Just for reference is there anyone who has exactly the saem situation as me? IE got thier NWO's but not the poster or EP? Cause if so I can say several people have the same problem when I try to make contact again.

Yeah I got the same problem: I got the NWO-CDs, but not the Truth EP & poster.
I emailed them a couple days ago too, but no answer yet.
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PostSubject: Re: EU or UK buyers of NWO....   Mon Jan 26, 2009 4:45 pm

Well this is bullshit. I've emailed them twice NWO with no reply. Anyone else know anymore email addy's they reply too? Because If I don't get a reply soon then Im gonna report them to the official board of trading standards. I don't know if theres any other organisations in the US liek this, all I know is I paid for good which I haven't recieved which is Fraud.

EDIT* Heres the email I just sent (3rd one) to Subnoize, I have mentioned other peoples problem here aswell.

Quote :
Hey there, I was wondering if you could help me out? I recently recieved my order from you guys of (hed)'s latest NWO. Everything was in there except a signed poster and the EP. I was told when I ordered that because I'm from the UK that everything would be sent in one package, So i was just wondering where these item were?

My order number was: *Not in for the quote*

There is also a couple of other (hed) fans living in the UK which are having the same problem as me.
If I'm contacting the wrong person reckon you could FW this to someone who could help?

Thanks.

EDIT* Above was the email that I sent to you TWICE at orders@subnoizestore.com. Actually many people have been contacting you with no reply, many people in the EU and UK have my same situation. We are getting pretty pissed off because subnoize won't even reply to our emails! Your quick to take my Cash but won't even respond when I have problems. Please someone Reply! Thank you.


Last edited by lozz on Mon Jan 26, 2009 4:53 pm; edited 1 time in total
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PostSubject: Re: EU or UK buyers of NWO....   Mon Jan 26, 2009 4:53 pm

i have mailed them twice now, but they didn't reply but did send the stuff some time after the first mail. my second mail was a little too late since i actually had gotten it (to my cousins house in the states) but then i sent a third mail asking them why the fuck they called it a preorder when i got it two fucking weeks after the release. surprisingly they havent replied.
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PostSubject: Re: EU or UK buyers of NWO....   Mon Jan 26, 2009 4:55 pm

Yo dude I have been pissed off with my shoddy treatment from subnoize.
They are quick to take my cash but shit at giving me what I paid for.

For anyone interested I'm gonna get a short open letter wrote up that we can flood subnoizes addy's with. Just something you can copy and paste then put your name at the bottom.
Hoepfully then they will actually get our fucking message!
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PostSubject: Re: EU or UK buyers of NWO....   Mon Jan 26, 2009 4:59 pm

nice dude. someone has to stand up to the man!
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PostSubject: Re: EU or UK buyers of NWO....   Mon Jan 26, 2009 5:42 pm

You live over seas and you have received something... I live in Arlington, Virginia and I have still yet to receive any part of my order. I sent the same email to their orders@ email five times. After my last attempt a lady finally got back to me about my order. She said that they were having trouble filling the T-Shirt Orders and were waiting for those to come in so they could ship my complete order at once.

I politely responded to her with a phone call and told her that I don't give two shits about the merch just the CD's. She told me she would send me the CD's now and send the rest of my order when it was ready. We'll see what happens I guess. Hope I didn't open a whole nother can of worms...

Here is the email I sent and the email I finally received.
-------------------------------------------------------------------
From ME in response to a notice I received.

I understand your situation but I have not received anything else from this pre-order. No 3-CD's, no stickers, no key chain, no t-shirt, nothing. Could you please advise me of ETA of the CD's since that's the whole reason for the pre-order was to have them on or before the release date.

(**Name and Address**)

"Thank you for your order. Your order number is *****, placed 12/29/2008 at 9:12PM."

Thank you in advance for your reply to this matter.
-------------------------------------------------------------------
Their final response,

Hello hedfan1 –

I’m sorry for the delay in getting back to you.
We have been working to get the shirts here ASAP.
We have high hopes of shipping these out today.
I will be throwing in something extra for the inconvenience.

If you have any questions please feel free to contact me.

Jamie Miranda
Suburban Noize Records/Merchandising
818 841 3490 x 215
818 841 1137 fax
-----------------------------------------------------------------------


^^^ Not sure if this lady can help you but if you would like give it a try...
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PostSubject: Re: EU or UK buyers of NWO....   Mon Jan 26, 2009 6:58 pm

Hey after my 3rd email was sent they finally replied.
All I got was: I will send them out today….sorry for this mishap.
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PostSubject: Re: EU or UK buyers of NWO....   Tue Jan 27, 2009 9:43 am

At least he apologized to you, all I got was "Will re-send out today". Very Happy
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PostSubject: Re: EU or UK buyers of NWO....   Tue Jan 27, 2009 10:08 am

i still haven't got ANYTHING, i'm going to send them i mail... i want my fucking stuff...
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PostSubject: Re: EU or UK buyers of NWO....   Tue Jan 27, 2009 8:57 pm

so I'm not the only one whose package was (hopefully) resent?

What is wrong with these people? How could my stuff "get lost" on the way when the extras came in 6 days with no problems??

It looks like they haven't sent it before and when I started emailing them they finally did. (last friday!) I hope they really did..............
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PostSubject: Re: EU or UK buyers of NWO....   Tue Jan 27, 2009 9:12 pm

no email, no mail, no fucking nothing, but hey, at least the were really quick taking my money! they better throw in a bunch of weed or something! I mean, c'mon, I feel like I'm the last person on the planet who hasn't listened to that thing yet... downloading is not an option here...
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